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WEBSITE CHAT
Podium Webchat–Book more jobs straight from your website.
Let AI CSR answer questions in real-time, transition conversations to text, and turn inquiries into bookings with Podium’s AI-powered Webchat.
Book more services, even after hours.
Your customers’ needs strike around the clock. Podium’s Webchat ensures that your business is accessible 24/7, even if you are away. Our AI CSR instantly responds and handles inquiries, provides information about your services, and schedules appointments, so you never miss a lead.
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Engage on your customers' terms and boost your sales.
Your customers depend on a swift response. With Podium’s Webchat, conversations started on your website can seamlessly transition to text, keeping the conversation open where customers prefer and helping you streamline the booking process.
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Customer service that stands out.
Reduce friction to booking your services with full visibility into customers’ history so you can further tailor responses and deliver a timely, helpful, and personalized experience.
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Improve team efficiency.
AI CSR helps manage the overwhelming influx of requests from every channel. Webchat optimizes your team’s time and resources so they can handle more inquiries without becoming overwhelmed. Plus, all your Webchat leads are managed in one easy-to-use inbox for seamless communication.
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AI Employee
Book more jobs with AI CSR.
WEBSITE CHAT FEATURES
More engagement, more leads, more conversions.
Website Text Widget
Let customers text you from your website and our AI CSR will keep the conversation going, even if you’re out on a job.
Branded Chat Widget
Customize your widget with your brand’s colors and messaging to align with your business for a trustworthy customer experience.
Website Click-Path History
Track user engagement over time and click behavior on your business website for a better understanding of your customers.
Automatic AI Replies
Use AI CSR to immediately respond to messages in a natural and conversational tone.
Capture Customer Info
Collect essential lead information before the conversation begins, so your team can focus on customer needs.
Shared Team Inbox
Team access to all messages for better visibility and improved collaboration.
Webchat captures traffic for AI CSR to convert.
Works 24/7 and manages an infinite number of inbound requests–so you can focus on what you do best.
Talk to Sales
Connect the tools you already use
CUSTOMER STORIES
"Having Website Chat allows customers to communicate with us using text. It helped us on the back end, having a central communication channel, and from there, we've funneled everything into Podium. We're always looking at Podium because that's where all of our text messages and leads come in. We were able to build out a lot of different templates and things like that, which helped us streamline things and get more consistent with how we're responding."
Reed Borton, Owner/President, Premier Heating and Air
"It’s going to get you more customers. It’s going to get you more employees. It’s going to get you more revenue, more leads, everything. So it’s almost like a must have. If you want to grow and compete with the big boys, then you have to [have Podium]!"
Matt Bunker, Sales Manager, Any Hour Services
"I cannot recommend Podium enough to any small business or contractors. I would definitely tell them to just go for it. It’s an investment, but it's so worth it to know you have the AI working after hours for you. You don't have to worry about constantly replying to people immediately. I’ve got a great support system with Podium, I reach out and they help me with whatever I need, it’s been amazing!"
Alyssa Slone, Chief of Staff, Kinty Jones Heating & Cooling
Free resources about Website Chat
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Grow and scale your home service business with an all-in-one lead and reputation management platform.
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