Why Podium’s Reviews Tool is The Best Reputation Management Software

As a local business, you rely on online reviews to compete with the convenience of big box stores and massive online retailers—and that requires using the right reputation management software.

In a world of on-demand everything, local business leaders have been pushed to adapt and stay relevant in a space where convenience and ease are no longer a luxury, but rather the norm. How can you compete with the convenience of big box stores and massive online retailers? The answer is simple—online reputation management tools.

What Are Online Reputation Management Tools and Software?

Online reputation management software works as your online reputation manager. It focuses on building a positive reputation by monitoring and managing your online presence. An online reputation management tool can help you track reviews about your business, mentions of your business online, and comments about your products or services. It also helps your business manage review requests—making it easy for customers to write and submit reviews about your business.

The 10 Best Reputation Management Software Platforms in 2024

Review platforms help your business gather reviews and use them to your advantage. Here are 10 of the best reputation management software platforms you can choose from in 2024:

1. Podium

Podium has multiple options to help build your reputation, including the unique text review invitation that lets you connect to your customers’ phones via text. With Podium, you get AI-powered reviews to help double your monthly reviews in under 60 days. Use textable review invites, instant AI-powered replies, and automations to grow your reviews—and your business. Watch a demo.

2. Reviews.io

Reviews.io is a platform that has automated tools to collect and manage reviews across third-party platforms. Then, it funnels them to Google, where they can help with your business’s SEO. For review-trackers, this one helps you make the most of reviews not given directly to your company.

3. Birdeye

Birdeye sends out review requests, gives you actionable insights, and helps with review monitoring to keep you apprised of the latest review trends for your company.

4. NiceJob

NiceJob is all-in-one marketing software. It improves your reputation and helps you get sales through automated review generation, social media content, and referrals. NiceJob claims it can help businesses win 10% more sales.

5. Yext Digital Presence Platform

Yext collects and organizes information about your business into its proprietary Knowledge Graph, allowing you to gain insight into what customers are looking for and deliver content-driven experiences.

6. BrightLocal

BrightLocal improves your site’s SEO, enhancing your visibility for an increase in traffic and reviews. It also has features to help you request, respond to, and monitor reviews.

7. Social Places

Social Places calls itself a multi-location franchise marketing agency. It manages everything from ads to bookings and your online reputation.

8. Synup

For businesses focused on local marketing, Synup is a great option. It can make the process of getting listed online simpler and monitor your online reputation. It can also track your SEO analytics and help generate more reviews.

9. DemandHub

DemandHub’s key focus is on authentic reviews and visibility. By gathering reviews, the platform’s goal is to boost search rankings for local businesses.

10. Salonist

Salonist is client relationship software designed for beauty and wellness businesses. Its benefits include marketing automation, inventory management, and a reward and loyalty program.

Why Podium’s Reviews Tool is The Best Reputation Management Software

We don’t have to convince you of the importance of reviews for your business. However, gathering reviews on your own can be time-consuming and ineffective, which is why it’s crucial that you find and choose the most convenient, cost-effective software solution for your business.

Not all review software is created equal. Especially when it comes to usability and conversion rates, two of the most integral elements of a review tool. Without the right tools, gathering reviews can be incredibly time-consuming. Finding a high-quality reputation management software is essential, and here’s why Podium’s Review tool comes out on top every time:

Podium’s product design is premium, thoughtful, and easy to use. Unlike Podium, other cloud-based software companies are difficult to integrate, take too much time to learn, and don’t fully understand what your customers want.

One particularly effortless tool that Podium offers is its text review invitation—it allows businesses to send messages from their Podium Inbox directly to customers’ phones via text. From your Podium Inbox, you can also request reviews via Webchat and other messaging platforms. This allows you to meet your customers on the channels they prefer to use most, all from one place.

As Jared Hardy, the Manager at Southwest Auto Recycling Inc. explains, “When it comes to ease of communication, collecting payments, and requesting reviews from your satisfied customers, look no further than Podium. In the year that we have used their services we have significantly increased our positive Google and Facebook reviews, eliminated chargebacks on fraudulent credit card purchases, saved money on credit card processing fees, and streamlined our communications process with our customers. Choose Podium, you’ll be glad you did, so will your customers.”

Podium is the trusted market leader serving 60K businesses and has a close working relationship with Google and Facebook. Through the success of the businesses we’ve worked with, we’ve established ourselves as a leader in the industry, and while we rely heavily on Google and Facebook, Facebook and Google also rely on Podium. They view Podium as a thought leader, they come to Podium for advice, and they’ve even invested in Podium along the way. With the backing of a company like Google, you can trust that Podium is always ahead of the curve, helping to springboard you and your business into the modern world.

Podium has a track record of partnering with enterprise businesses and is built to support your needs. From small local businesses to businesses with multiple locations, Podium works with business owners to establish how they can help them reach their goals and solve the unique challenges that they face.

According to Kim Kimbrough at AFC in Memphis, “Every business from small to large, and including non-profits, can benefit from using Podium. If you are in a business in any way that provides a product or service to the public, you should be using Podium to get social media reviews. It’s a business-builder; but it also is an identifier of the weak link in the chain, helping you to correct and improve customer service almost instantly.”

Podium has a large, in-house customer success team, dedicated to helping our customers succeed.

In Jay’s experience at Summit Urgent Care Center, “They were extremely helpful in setting up meetings and answering any questions that we had. They helped in getting secure messaging added. The implementation process helped jump-start getting things going and getting them these incredible results.”

Podium believes in championing local business. That’s why we’ve built an unmatched customer success team whose priority is to help you succeed.

Podium improves interactions across the entire customer experience on just one platform. In the same place where you can text customers, set appointments, and receive payments, you can also request reviews—it’s as easy as sending a text. Podium’s Inbox tool allows you to conduct all of your messaging-centric business all in one place.

Not only are Podium’s products convenient—they actually work. After just five months of using Podium, Radnet West saw a 34% increase in reviews that were requested by Webchat and received 75k Google reviews.

As a local business leader, it can help you stand out, build trust with new customers, and help your business flourish. And with Podium Reviews, you can do it effortlessly.

Get started with 200 review invites for free.