Has your business been considering ways to improve customer service? AI chatbots are a great solution, no matter your industry. More customers are looking to solve problems on their own instead of making a phone call for support and expect brands to offer customer support chatbots so they can do so.
Selecting the right customer support chatbot for your business can be difficult, as each tool can offer different functions at varying price points. To make it easier, we’ve created a list of top choices and shared key chatbot features to consider.
What Is a Customer Service Chatbot?
The newest customer service chatbots use AI technology and help automate your customer support. Natural language processing (NLP) lets the bot understand and communicate with customers using conversational language. Some AI chatbots are so advanced that customers can’t even tell they’re talking to a bot instead of a human.
AI chatbots help your customers by answering questions or solving issues, but still pass support on to human agents for more complex problems. Customer service chatbots can also direct users to help center articles or videos, allowing users to DIY their solutions. Most chatbots offer customer support across multiple channels, including websites and social media platforms.
20 Top Customer Service Chatbot Examples in 2024
AI-powered customer service chatbots are a great way to improve customer experience, which is why we’ve compared the features and pricing of top tools below.
Podium
Podium’s customer service chatbot is known as AI Employee. This AI-powered solution automates a wide range of tasks, including customer service and sales workflows. AI Employee fully integrates with your website, allowing it to gather information and context needed for accurate and relevant responses. It can even guide conversations to predetermined goals, like appointment scheduling.
Top Features
- The AI Employee sells, schedules, and communicates with customers around the clock, while still sounding human
- Offers omnichannel support, seamlessly handling messages via text, social media, and third-party websites into one inbox
- Uses data to provide personalized responses and recommendations
Pricing
Podium’s AI Employee can be added to any plan. Talk with sales to learn more about pricing.
Free Trial
There’s no free trial, but you can watch a demo.
Zendesk
This no-code bot builder is designed to enhance customer experience.
Top Features
- Easily integrate with omnichannel support
- Intelligent routing for connecting customers to live reps
- Data reporting and insights
Pricing
Starts at $55/month/agent.
Free Trial
14 days.
HubSpot
HubSpot offers a wide range of marketing, sales, and CRM solutions besides its chatbot builder, meaning it may not be as customer-experience-focused as other options.
Top Features
- No-code builder
- Fully customizable
- Lead scoring
- Generates support tickets
Pricing
Free for up to five users, then starts at $18/month.
Free Trial
14 days.
Zoho SalesIQ
Zoho offers an enterprise-grade chatbot, Zobot, with a drag-and-drop interface for easy customizable building.
Top Features
- Task automation
- Intelligent routing
- Sales scripts
Pricing
Starting at $7/user/month.
Free Trial
15 days.
Netomi
This bot integrates with existing CRM and backend systems to offer self-service solutions.
Top Features
- Conversational AI
- Omnichannel deployment
- Response recommendations to assist live agents
Pricing
Contact for information.
Free Trial
No free trial available, but they do offer a free demo.
Intercom Fin
Fin uses generative AI and your existing knowledge base to understand questions, ask follow-ups, and simplify hard-to-understand topics.
Top Features
- Easy to install
- Uses conversational AI
- Can forward conversations to support team
Pricing
Starts at $74/month.
Free Trial
14 days.
Einstein GPT by Salesforce
Salesforce’s chatbot uses OpenAI to collect and centralize customer data, generate content, and assist teams company wide. However, configuring it requires developer support and technical expertise.
Top Features
- Helps reps fine-tune their conversations
- Accelerates support ticket resolution
- Customer service analytics
Pricing
Starting at $50/user/month.
Free Trial
30 days.
Ada
AI and NLP power Ada’s automated chatbot, which uses customer data to tailor answers and recommendations in over 100 languages.
Top Features
- No-code builder
- Goal, event, and A/B testing
- Predictive suggestions
- Live agent handoff
Pricing
Contact for information.
Free Trial
Unavailable.
Certainly
This AI Assistant is designed to help ecommerce businesses automate and personalize their customer support conversations.
Top Features
- Omnichannel support
- Built-in integrations
- Offer pre-made and custom chatbots
Pricing
Contact for a quote.
Free Trial
14 days.
Laiye
This AI chatbot, formerly known as Mindsay, uses conversational AI to scale one-on-one conversations.
Top Features
- API integrations
- Low and no-code platform
- Robotic process automation capabilities
Pricing
Contact for information.
Free Trial
30 days.
DeepConverse
DeepConverse’s no-code chatbot provides precise answers based on customer intent.
Top Features
- Drag-and-drop builder
- 10-minute AI training
- Handles more complex support
- Workflow automation
Pricing
Contact for pricing.
Free Trial
14-day trial.
UltimateGPT
UltimateGPT automates customer conversations and repetitive tasks using NLP for businesses worldwide.
Top Features
- Omnichannel support
- Integrates with CRM
- Advanced conversation flows
Pricing
Contact for information.
Free Trial
14 days.
Meya
Meya offers pre-built and custom chatbot options along with backend access to code and conversational workflows.
Top Features
- CRM and process integrations
- Custom prompts
- Visual flow editor
Pricing
Starts at $99/month for two users.
Free Trial
14 days.
Zowie
This AI chatbot uses machine learning, helping it improve over time with data from customer interactions.
Top Features
- Intelligent ticket distribution
- Automated data reporting and analytics
- E-commerce integrations
Pricing
Contact for a quote.
Free Trial
Unavailable.
Haptick
Designed for customer experience (CX) in finance, e-commerce, insurance, and telecommunication companies, Haptick helps streamline operations and monitor conversations in real-time.
Top Features
- Intelligent virtual assistants
- Omnichannel messaging
- Pre built workflows
Pricing
Contact for information.
Free Trial
Unavailable.
Thankful
Thankful’s chatbot software offers customer service solutions for ecommerce businesses.
Top Features
- Delivers personalized and brand-aligned services
- Uses NLP
- Collects and routes support tickets
Pricing
Contact for information.
Free Trial
Unavailable.
Zoom Virtual Agent
Formerly known as Solvvy, this AI chatbot and automation platform quickly and accurately resolves customer issues at scale.
Top Features
- Advances NLP
- Custom flows and messaging
- Analytics and reporting
Pricing
Contact for a quote.
Free Trial
Unavailable.
boost.ai
This no-code chatbot processes human language using NLP and natural language understanding (NLU) to analyze the meaning of customer messages.
Top Features
- Advanced conversation analytics
- Omnichannel support
Pricing
Contact for a quote.
Free Trial
Unavailable.
ProProfs Chat
ProProfs’ chatbot uses human-like conversations to improve customer service and sales. Be aware that it focuses on ease of use over more advanced functionality.
Top Features
- Drag-and-drop builder
- Pre written responses
- Analytics and reporting
Pricing
Free for one user, then starts at $19.99/user/month.
Free Trial
15 days.
Digital Genius
This ecommerce-focused AI and automation platform helps companies improve customer experience and reduce costs.
Top Features
- Conversational AI and automation provide end-to-end support
- Plug-and-play builder with pre built intents, process interactions, and integrations
- Fully-managed support
Pricing
Contact for a quote.
Free Trial
Available on request.
Benefits of Using a Customer Service Chatbot
Chatbots for customer service offer more than just improved customer support. Other benefits include:
Cost-Efficiency
AI-powered chatbots integrate with your existing knowledge base and FAQs to automate answers to customer questions, reducing the need for live customer support representatives. This AI tool is also more cost effective to deploy at scale than hiring and training additional employees.
24/7 Availability
Chatbots offer support to customers even when your business is closed.
Improved Customer Satisfaction
Customer service chatbots use AI to personalize interactions, providing recommendations and solutions tailored to individuals based on their past customer interactions, preferences, and data analysis. Personalization significantly improves customer satisfaction and outcomes.
High Scalability
Chatbots are designed to handle a high volume of customer support requests, so they can easily tackle spikes in customer inquiries during peak hours or a big promotion. They can maintain consistent, high-quality service no matter the number of inquiries.
Features To Look for in Customer Service Chatbots
Conversational AI chatbots make your customer service operations run smoother and provide customers with the support they expect. Consider chatbots with the following essential features.
No-Code Bot Builder
No-code builders make chatbots accessible to more businesses, are easy to manage, and typically have low setup and maintenance costs.
Omnichannel Customer Service
Deploying an AI chatbot across every communication channel ensures you reach customers and provide support where needed most. Top chatbots handle social media platforms and SMS in addition to your website.
Reporting and Insights
Chatbot data helps your business make informed decisions about resource allocation, staffing, and support needs using metrics such as peak times and number of conversations.
Improve Customer Service With Podium
Today’s customers want personalized, self-service options available on their schedule, which is why customer service chatbots are essential for every business. Offering the right solutions increases customer satisfaction and benefits your conversion rate.
These factors are why Podium offers powerful AI tools for businesses. Our AI chat solutions provide personalized customer support services, handle customer inquiries, schedule appointments, and more. See how our AI employee can make life easier for your business and customers.
